Refund Policy
CureOn Medical Tourism Package Refund Policy
1. General Principles
- Refunds are considered only for payments made to the Medical Tourism Agency or Hospital as part of the confirmed package.
- Refunds are subject to the terms of this policy and any applicable laws in India.
- The Agency acts as a facilitator, and refunds related to hospital or doctor fees are subject to the hospital’s refund and cancellation policy.
- Refund requests must be submitted in writing to the Agency within the timelines specified below.
2. Cancellation by Patient
| Timing of Cancellation | Refund Eligibility | Notes |
|---|---|---|
| > 60 days before travel | 90% of Agency coordination fee refundable | Deduction of non-refundable bank/transaction charges |
| 31–60 days before travel | 50% of Agency coordination fee refundable | Hospital fees may be partially refundable subject to hospital policy |
| 14–30 days before travel | 25% of Agency coordination fee refundable | Non-refundable deposits for surgery or tests |
| < 14 days before travel / no-show | No refund | Full package forfeited; emergency circumstances may be reviewed case-by-case |
Notes:
- Optional add-ons (VIP services, excursions, private nursing) are non-refundable once booked.
- Refunds do not cover airfare, visa fees, or travel insurance premiums.
- In the event of a medical contraindication discovered pre-operatively, the Patient may be eligible for partial or full refund of hospital fees, as per hospital policy, minus Agency coordination fees.
3. Cancellation by Hospital or Doctor
- If the Hospital or Doctor cancels the surgery due to medical, regulatory, or logistical reasons, the Patient is entitled to:
- Full refund of payments made to the Hospital or Doctor for surgery.
- Agency fees may be refunded in full or partially, depending on services already rendered, with deduction of non-refundable bank/transaction charges.
- The Agency shall assist the Patient in rescheduling or transferring the package, if desired.
4. Cancellation Due to Force Majeure
No refunds are guaranteed in cases of:
- Natural disasters, epidemics, pandemics
- Political unrest, civil disturbances, travel bans
- Airline cancellations or strikes
- Government-imposed travel restrictions
Agency may offer:
- Credit toward rescheduled travel
- Partial refund at its discretion
5. Refund Process
- Refund requests must be submitted in writing via email or postal mail to the Agency and to the Hospital.
- The Agency and the Hospital will acknowledge receipt within 15 business days.
- Refund approvals will be processed within 30–45 days after verification of payment and services provided.
- Refunds will be issued via the original payment method unless otherwise agreed.
- Any banking or currency conversion charges are borne by the Patient.
6. Limitations
- No refunds are available for:
- Services already rendered (transport, accommodation, tests, consultations)
- Travel and visa expenses
- Optional add-ons purchased and used
- Refunds do not include compensation for medical complications, dissatisfaction with outcomes, or post-operative care.